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Frequently asked questions

Orders are processed and shipped within 1–2 business days. Once shipped, delivery takes an additional 1–3 business days. So you can expect your order to arrive within 3 to 5 business days in total.

We accept returns within 30 days of delivery for defective products.

To request a refund, please contact us at rivedoree.team@gmail.com, and our team will be happy to assist you.

To track your order, click on the track my order page.

You can contact us through instagram, our contact form or by email: rivedoree.team@gmail.com

The shipping cost for an order is €3.30, no matter where you are in the world.