Your Rive Dorée item will arrive at your home within 2 to 4 days, no matter where you are in the world. Orders are typically processed and shipped within this timeframe. Delivery times may vary depending on your location. Once your order is on its way, you'll be able to track it with the provided tracking number. If you need any assistance, our customer support team is ready to help. Thank you for placing your trust in Rive Dorée – we truly appreciate your patience.

At Rive Dorée, your satisfaction is our priority. If you are not completely happy with your purchase, we are happy to accept returns under the following terms:

Return Window:

You can return any item within 30 days from the date you received your order. The item must be in its original, unused condition with all original packaging intact.

How to Initiate a Return:

To start the return process, simply reach out to our customer service team at rivedoree.team@gmail.com. Please include your order number and reason for return, and we’ll provide you with detailed instructions on how to return your item.

Return Shipping:

Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is safely received. Unfortunately, we cannot be held responsible for items that are lost or damaged during the return shipping process.

Refund Processing:

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and the amount will be credited to your original payment method within 30 days.

Exchanges:

We only offer exchanges for items that are defective or damaged. If you need to exchange an item, please contact us at rivedoree.team@gmail.com.

Return Address:

For detailed return instructions, please contact us via email at rivedoree.team@gmail.com.

When ordering your product, you will receive a "track my order" link to follow step by step your product.

If you have any further questions, don't hesitate to reach the customer support team.

You can contact us through our contact form or directly via email at rivedoree.team@gmail.com